Refund & Cancellation Policy

1. Deposit and Refunds

A deposit of 30% of the total is required to confirm all bookings. You pay it straight from your proposal, and paying it accepts your proposal and these terms; your date is confirmed when it is received. If you cancel within 7 days of paying it, your deposit is refunded less banking commissions. After that it is non-refundable under any circumstances, including but not limited to: illness, travel disruptions, flight cancellations, change of plans, or natural events.

Dates are limited. Chef Brandon's team takes only a few events each day, and your date is reserved only once your 30% deposit is paid. We hold it for you for 48 hours after your proposal is sent; after that it is released to other guests.

The balance is invoiced 3 days before your event and is due before the event. Paying by card adds 5%.

2. Cancellation Policy

If you need to cancel your booking:

• More than 72 hours (3 days) before the event: Your deposit is refunded less banking commissions if you cancel within 7 days of paying it; after that it is forfeited. No additional charges apply.
• Less than 72 hours (3 days) before the event: The full balance of the experience is due. Chef Brandon and the team will have already purchased ingredients and prepared for your event.
• Same-day cancellation or no-show: Full payment is required.

3. Delay Surcharge

If your event is delayed from the agreed start time for reasons outside Chef Brandon's control (such as late guest arrival or late villa access), a fee of $50 per hour for dinners and $75 per hour for other experiences applies, or the booking may be cancelled without refund at the chef's discretion.

Please ensure your villa, property, or venue is accessible at the agreed time. Chef Brandon and the team will arrive at least 30 minutes before the experience begins to set up.

4. Guest Count Changes

You can change your guest count, drinks and extras from your booking page until 72 hours (3 days) before your event; after that your booking is locked so the kitchen can shop and prepare. Reductions in guest count after this point will not be eligible for a refund on those guests. Additional guests may be added (subject to chef availability) at the standard per-person rate.

5. Travel and Transport

Transport and logistics are $45 per event for up to 10 guests, and $75 for larger parties.

A travel fee depends on where you are staying on the island:

• Willemstad and Jan Sofat: no charge
• Blue Bay and nearby: $25
• Westpunt and Coral Estate (about an hour's drive): $45

Every fee is shown on your proposal before any deposit is taken.

6. Force Majeure

BC Private Chef reserves the right to cancel or reschedule an event due to circumstances beyond our control (extreme weather, emergency situations, health events). In such cases, we will make every effort to reschedule at a mutually agreeable time. The deposit may be applied to a rescheduled date at our discretion.

7. Dietary Requirements & Allergies

It is the client's responsibility to inform Chef Brandon of all dietary requirements, allergies, and intolerances at least 72 hours (3 days) before the event. BC Private Chef cannot be held responsible for any reactions arising from undisclosed dietary information.

8. Rescheduling

Rescheduling requests must be made at least 72 hours before the original event date. One complimentary rescheduled date may be offered at the chef's discretion. Subsequent reschedules may require a new deposit.

9. Contact

For any questions regarding this policy, please send us a message through our website.